Paradigm Technologies eCCaaS – The evolution of customer experience, focused on your customers engagement and retention.
What is Contact Center as a Service (CCaaS)?
Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider’s software. The CCaaS model allows businesses to purchase only the technology they need, reducing the need for internal IT support.
According to a recent Microsoft Study – “90 % of American consumers use customer service as a factor in deciding whether or not to do business with a company and 58% will switch companies because of poor customer service.” What do your customers say about your customer services and their experience?
The “traditional approach” to contact center misses the mark when it comes to meeting customer expectations. When Customer Experience (CX) is managed by multiple teams, across multiple disconnected systems – all responsible for different touchpoints, you will have varying levels of customers experience.
Let’s discuss Enhanced Contact Center as a Service (eCCaaS) and our ability to bring to bear the Paradigm Enhanced Customer Experience (CXe) that only Paradigm Technologies can provide.
Is CCaaS Right for My Organization?
CCaaS solutions are rapidly being recognized as valuable tools and features to help modern businesses provide exceptional customer service, as indicated by the market’s expectation to rise to an estimated $25 Billion in 2023. Overall, it’s expected that 60% of companies will be using CCaaS by 2025.
CCaaS is an ideal option for many contact centers, offering scalability as operational needs change. By providing the flexibility to pay for only the technology needed, investment is low, and costs are significantly reduced while enhancing capabilities to better serve your customers.
Why Choose Paradigm Technologies enhanced CCaaS?
Enhanced Customer Experience (CXe) and customer engagement through enhanced state of technology; including IVR, Omni-channel engagement, AI, social media and skill-based routing. We even support your customers as if it were you on the phone!
We reduce your Operational expenses through a single cloud-based customer interaction, efficiency of scale and Six Sigma process evolution and enhancements. This enables Infrastructure reduction, leading to reduced maintenance charges and 5-9s availability.
Why Choose Paradigm Technologies Traditional CCaaS?
We are an independent partner with relationships spanning the CCaaS Supplier space. This allows our team of knowledgeable experts to effectively evaluate and design the optimal CCaaS solution that meets your requirements.
Our team of highly trained professionals will design and implement the selected solution and fully support your organization through your entire journey.
Case Studies & WHITEPAPERS
Get Ahead of the Competition with CCaaS
Contact Centers (essentially the updated version of call centers) don’t seem flashy, but they can be the lifeblood of an organization. Microsoft’s 2020 Global State of Customer Service found that 90% of American consumers use customer service as a factor in deciding whether or not to do business with a company and 58% will switch companies because of poor customer service. Having a good customer experience via your contact center is critical to any organization’s continued success. Read more!
Contact Center as a Services (CCaaS) Market – Latest Study on Segmentation, Analysis and Industry Trends
Incease in demand for enhanced and seamless end-to-end customer experience and the decline in operating costs due to the adoption of CcaaS have boosted the growth of the global contact center as a service (CcaaS) market. However, concerns regarding security, the possibility of fraud cases, and activity with the contact center as a service hinder the market growth. On the contrary, the surge in the need for application programming interface-based contact centers would open new opportunities in the future. Read more!
UCaaS Plus CCaaS: What are the Use Cases, Where are the Hurdles?
We’ll discuss how customers are actually using and benefitting from integrated UCaaS and CCaaS, some of the challenges, and what to think about going forward. I hope you can join me on Wednesday, March 29 from 3:00 – 3:45 to learn more about why you should consider integrated UCaaS and CCaaS solutions to enhance employee and customer experiences. View more!
2023 CCaaS Trends, Insights, and Statistics to Know
We know that the Contact Center-as-a-Service (CCaaS) market is growing; an increasing number of companies are choosing this flexible model to support their CX operations, and this will continue … View more!
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